Changing dates, names, passengers and itineraries on confirmed bookings across all products.
Cancellations, policy-based refunds and no-show / partial-use handling.
Supplier/schedule changes, delays and weather disruptions; rebooking and re-accommodation; real-time updates to travellers and agents.
Reconfirming bookings with suppliers and updating confirmation numbers, transfer & car numbers, driver details and transfer timings.
Add/update post-booking requests: food allergies, wheelchair, celebrations, pickup points and seat/room preferences.
Travel credits and future-travel value, plus applying supplier terms and change/cancellation policies.
Booking records and documentation updates, request tracking, quality checks and SLA-driven resolution.
Post-trip feedback, satisfaction measurement and service-improvement insights.
Partner with Milsan Global to improve efficiency, reduce operational costs, and deliver exceptional travel experiences through scalable, technology-enabled travel operations.